Elements Incense Sticks

Where do I find product information?

• You will find all product information within the description section.

Directions for Crystal Glass Water Bottles:

• Un-screw lid of product, fill with water and/or beverage of your choosing

All orders placed before 2pm (Monday - Friday) will be dispatched on the same day at no extra cost. For orders placed after 2pm or on a weekend, all items will be processed on the next working day. Please note that we will only receive your orders from the website after payment has been made.

Shipping can take 2 - 4 working days across UK Mainlands, and 4 - 6 working days for addresses located in Highlands Scotland and Northern Ireland.

Due to the new VAT rules for importing into the EU which came into effect on the 1st July 2021, we have decided to only offer Dropship deliveries to addresses in England, Scotland, Wales, Highlands, Islands and Northern Ireland.

• In the unfortunate event that an item has arrived damaged, you must contact us within four weeks from the dispatch date via our email: Contact@iridescentdragon.com. Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions. We will send out a replacement and cover the delivery cost or provide a refund.

• In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: Contact@iridescentdragon.com. Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. Please do not return any item(s) to us until we have provided you with instructions.

• If you have not received your order please contact our Customer Care Department via our email Contact@iridescentdragon.com. You do not need to place another order. Once your claim has been confirmed a replacement order will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times.